Withdrawing Funds Out

Purpose: To show how to withdraw funds from a User's Digital Wallet to their linked Bank Account using either the Web interface or the Mobile App.

Time: 20 min

Access: Web & Mobile

 

** NOTE ABOUT OUTBOUND TIMING **

The transfer from Your Digital Wallet and you Personal/Business Bank Account is a standard ACH transaction and can take 1-2 business days.  - PLEASE plan enough time between initiating the transfer, and when you need the money for personal use.

 

 

Web          /          Mobile App

 

Withdrawing Funds Video:

 

 

Withdrawing Funds On the Web

Find "Account Wallet" on the left hand side of your screen.

Screen_Shot_2022-02-08_at_9.16.50_PM.png

Action: Click "Account Wallet"

Locate the "Withdraw" button directly to the right of the "Add Money" button

Screen_Shot_2022-02-08_at_9.18.39_PM.png

Action: Click "Withdraw"

Screen_Shot_2022-02-08_at_9.30.53_PM.png

Action: Enter the Amount to withdraw (up to but not exceeding the amount available)
Action: Click "Withdraw Funds" when ready

Screen_Shot_2022-02-08_at_9.33.24_PM.png

Action: Confirm the Amount you wish to withdraw & Click "Yes, withdraw funds"

 

 

 

Withdrawing Funds via Mobile App

Withdrawing funds on the Mobile App:

 

Step 1 - Locate the "Wallet" Icon on the Bottom of the App Screen

Screenshot_20220208-214857_BuildWallet.jpg

Action: Find and Click your "Wallet" Icon on the App (Bottom Right)

Screenshot_20220208-215241_BuildWallet.jpg

Action: Find and Click the "Withdraw" button (Upper Right)

Screenshot_20220208-215449_BuildWallet.jpg

Action: Click on the "$0.00" so you can enter an amount

Screenshot_20220208-215633_BuildWallet.jpg

Action: Enter the Amount you wish to withdraw (not to exceed current balance)
Action: Click "Submit"

Screenshot_20220208-215832_BuildWallet.jpg

Action: Click "Submit"

If everything is successful then you will see the below:

Screenshot_20220208-215838_BuildWallet.jpg

Action: Click "Ok" and go back to the Home Screen

 

 

Was this article helpful?

0 out of 0 found this helpful
Have more questions? Submit a request

Comments (0 comments)

Article is closed for comments.